Care is complicated.
We make it simple.
Hartley Care is an independent care coordination service for families across the UK. One call. We handle the rest.
We coordinate care for families who don't have time to get it wrong.
Something has changed. You can see what's coming but it's not urgent yet.
We help you understand the options, plan for what's ahead, and make the right decisions before a crisis forces them.
Find out moreHospital discharge. Sudden decline. A fall that changes everything.
We step in immediately, take over the process, and get the right care in place fast. So you're not making rushed decisions under pressure.
Find out moreCare arrangements need to evolve. Situations change. Questions keep coming.
We stay with you throughout. Managing providers, handling changes, and remaining your point of contact for everything care-related.
Find out moreThe moment everything gets complicated
Someone has had a fall. A hospital wants to discharge them by Friday. Or they're managing, just about, but you can see things are changing. You know something needs to happen. You don't know where to start, who to call, or whether the options in front of you are any good.
We exist for exactly this moment. We take on the complexity: the calls, the research, the decisions, the coordination. So you don't have to carry it alone.
How it works
Simple, personal, and handled from start to finish.
Swipe to see all steps →
Tell us the situation
A 30-minute call to understand the care needs, the circumstances, and what you're trying to achieve. No obligation, no pressure.
We advise clearly
We give you an honest picture of the right options, realistic costs, and what the process looks like. In plain language, without the jargon.
We handle everything
From contacting providers and arranging assessments to managing the process end-to-end, we stay with you as things evolve, and remain your point of contact throughout.
What we
help with
We assess the situation, shortlist suitable homes, arrange visits, and help you evaluate what you're looking at. So the decision is made with clarity, not guesswork.
Arrange a callWhether it's a few hours a week or round-the-clock support, we identify the right providers, manage the process, and make sure quality arrangements are in place.
Arrange a callHospital discharges move fast and nobody is ever fully prepared. We step in immediately, coordinate with the ward, and ensure the right care is in place before discharge happens.
Arrange a callNavigating care funding (local authority assessments, NHS Continuing Healthcare, Attendance Allowance) is genuinely complex. We help you understand the full picture and access what's available.
Arrange a callYou can see things are changing but there's no crisis yet. We help you understand the options available now, plan for what's likely ahead, and avoid the mistakes that happen when decisions get made under pressure.
Arrange a callWhat people
say
From urgent situations to planning ahead. The experience is the same.
For the first time in months, I felt like someone was truly handling things, not just pointing us in a direction. We had a clear plan within 48 hours.
The hospital wanted to discharge on a Friday and we had no idea what to do. One call changed everything. They took over completely. I didn't have to make a single call myself.
They had no agenda. Just what was right for the situation. That independence made all the difference. Honest advice rather than being sold something.
We used them six months before any real urgency, just to understand what was coming. That planning made the eventual transition so much easier. I wish we'd found them sooner.
Tell us what you're facing.
The first call is free and takes 30 minutes. We'll listen, give you an honest view, and tell you whether we can help. If we can't, we'll say so.